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Sending emails using your own SMTP server
If you are like some businesses, you may want to take control over your emails. With Trakdesk custom SMTP module you can do just that. Integrated directly into your helpdesk, you can easily setup your own SMTP server so that all emails that are sent …
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Setting up SPF for Trakdesk to send emails on behalf of your custom domain
An SPF record is a type of Domain Name Service (DNS) record that identifies which mail servers are permitted to send email on behalf of your domain. Setting up an SPF (Sender Policy Framework) record will allow Trakdesk to send emails on your be…
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Configuring DKIM for your support email addresses
With Trakdesk easy to use DomainKeys Identified Mail (DKIM) configuration wizard, you can setup DKIM for each of your custom domains in minutes. Setting up DKIM has many advantages such as; adding authenticity to your emails. For example; for ev…
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Setting up and configuring your support email accounts
Seamlessly convert emails into support tickets with Trakdesk advanced email parsing. For example; If customers often send support requests to your email account, you can forward the email to your Trakdesk support address which will automatically crea…
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Managing your email notifications
We understand life as a helpdesk support agent isn't easy, we get that! And we do not expect you to be sitting in your cubicle all day eyeballing your computer screen waiting for notifications to come in so you can act on them. This is absolutely not…
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