Knowledge base
Find answers to your questions from our knowledge base
-
Getting Started
Set up your helpdesk, configure email accounts and customize your support portal
-
Advanced Configurations
Building ticket forms, configuring custom fields, setup SLA policies, multiple p
-
Automations
Automate your helpdesk to work for you by setting up and configuring event-based
-
Reporting and Analytics
Generate in-depth reports and analyze your helpdesk data from multiple angles so
-
Integrations
Extend the capabilities of your helpdesk by integrating it with your favorite ap
-
Themes
Create mesmerising themes and impress your customers with a beautifully hand-cra
Popular Articles
- Tawk Live Chat app
- Setup a custom domain for your support portal
- Understanding the Helpdesk Load Report
- Authenticate using Simple (SSO)
- Setting up your helpdesk supported languages
- Configuring DKIM for your support email addresses
- Removing the Trakdesk branding from your helpdesk
- Customizing your ticket statuses
Featured Articles
- Gravity theme
- Automate your helpdesk with event-based automation
- Understanding the Helpdesk Overview Report
- Automatic ticket assignment with round robin
- Automatically create tickets in your helpdesk with ticket scheduler
- Completely automate your helpdesk with time-based automations
- Customize your Helpdesk Support Portal to reflect your brand
- Understanding the Helpdesk Load Report