Support Portal & Branding(8)
- Removing the Trakdesk branding from your helpdesk
- Working with Announcements
- Setting up your business hours
- Working with multiple brands and products
- Setting up a custom SSL certificate for your custom domain
- Customize your Helpdesk Support Portal to reflect your brand
Managing your support tickets(7)
- Connecting your helpdesk to your twitter accounts
- Linking multiple tickets together to create a parent / child relationship
- Merging multiple tickets into a single ticket
- Using canned responses when replying to tickets
- Executing macros on tickets
- Performing bulk actions on multiple tickets