Enabling SLA violations for specific ticket statuses

By default, an SLA policy gets added to each ticket the moment it gets created in your helpdesk. This is used to notify you when tickets in your helpdesk requires your attention. Setting up SLA notifications so nothing slips through the cracks. …

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Setting up SLA violations so nothing slips through the cracks

Let's Face It! It's a fact that customers always want to know if their support requests are being taken care of on time. A service level agreement (SLA) policy allows you to do just that. With Trakdesk's SLA policy, you can set standards of performan…

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