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Understanding the Helpdesk Overview Report
The Helpdesk overview report in trakdesk gives you a full analysis of you helpdesk performance in a single view. It also enables you to compare key ticket metrics in your helpdesk so you can analyze your helpdesk performance from different dimensions…
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Understanding the Helpdesk Load Report
Understanding the Helpdesk Load report is very important. If you are like other businesses, this is probably the most commonly used report in your helpdesk as it allows you to completely analyze the load on your helpdesk from different angles. Unders…
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