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Completely automate your helpdesk with time-based automations
Completely automate your helpdesk to work for you with Trakdesk time-based automation. Time-based automation perform actions on tickets that match specific criteria set by you. Automation periodically checks tickets and can performs actions such…
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Automatically create tickets in your helpdesk with ticket scheduler
If you are like most businesses, keeping track of your helpdesk and customer support takes up 99% of your time. This leaves you with very little time. Managing recurring tickets and other tasks can be frustrating, especially for those customers who r…
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Automate your helpdesk with event-based automation
Trakdesk robust Event-based Automation feature lets you perform specific actions within your helpdesk when certain events occur. You can setup a series of events, who it should be triggered by and what actions should be carried out. There are many wa…
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Getting things done faster with macros
Macros automations let you execute a series of actions to a single ticket at once. They can help you to quickly handle recurring support requests or tickets. For example, you could create a macro to change a ticket priority to high, assign that ticke…
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Automatic ticket assignment with round robin
Stop manually assigning tickets to agents and let Round Robin evenly assign them for you. Trakdesk automatic ticket assignment (Round Robin) works like magic. With built-in functions and smart technology, Round Robin automatically and intelligently a…
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