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Anand Lall

Olark Live Chat app

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With Olark live-chat app integration, you can stay connected with your customers via real time chat. Once you have installed and configured the integration, the live chat will be available on your customer support portal where your customers can interact with your agents. 

Some benefits of using Olark live chat integration includes;

  • Communicate with your customers in real time.
  • Automatically convert chat transcripts to support tickets.
  • Convert offline chat messages to support tickets.

Installing and Configuring Olark live chat

  1. Go to https://www.olark.com/settings/code and login with your Olark account to get your Site ID.
  2. Login to your helpdesk as an administrator.
  3. Go to Admin click on on the Integrations option. 
  4. Click on Marketplace and install Olark live chat app.
  5. Once the app has been installed, enter your Olark Site ID from earlier and click on the Save Changes button. 
  6. Go to the Admin Page.
  7. Select the Email Settings option.
  8. Keep a note of your support email address under the Global Mailboxes. We will use this email address later on to convert chat transcripts into support tickets.Image title
  9. Login to Olark with your account.
  10. Click on Chat Transcripts.
  11. Enter your support email address from earlier and select the Forward all transcripts option.

That is all. Olark live-chat integration is setup and configured.

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Comments(2)

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    Vijaya Karkera

    pl.my olark connection his deleting regulraly or what his th promblem in it i only dont known why so pl. connect it and be soft okay
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    Anand Lall

    Hi Vijaya,

    I do not fully understand the issue you are reporting. Please send us an email at support@trakdesk.com with your helpdesk URL and a brief description of your issue so we can assist.

    Regards,
    Anand Lall
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