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Anand Lall

Tawk Live Chat app

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With Tawk live-chat app integration, you can stay connected with your customers via real time chat. Once you have installed and configured the integration, the live chat will be available on your customer support portal where your customers can interact with your agents. 

Some benefits of using Tawk live-chat integration includes;

  • Communicate with your customers in real time.
  • Automatically convert chat transcripts to support tickets.
  • Convert offline chat messages to support tickets.

Installing and Configuring Tawk live-chat

  1. Go to https://dashboard.tawk.to/.
  2. Click on Admin.
  3. Now, click on Property Settings and copy your Site ID
  4. Login to your helpdesk as an administrator.
  5. Go to Admin click on on the Integrations option. 
  6. Click on Marketplace and install Tawk live-chat app.
  7. Once the app has been installed, enter your Tawk Site ID from earlier and click on the Save Changes button. 
  8. Go to the Admin Page.
  9. Select the Email Settings option.
  10. Keep a note of your support email address under the Global Mailboxes. We will use this email address later on to convert chat transcripts into support tickets.Image title
  11. Login to Tawk with your account.
  12. Click on Admin.
  13. Now, click on the Mail Notifications option.
  14. Enter your support email address from earlier and select the Email all chat transcripts and offline messages option.

That is all. Tawk live-chat integration is setup and configured.

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