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Setting up an SSL certificate for your custom domain
Every Trakdesk account automatically comes with a wildcard SSL certificate for your default Trakdesk support portal URL. However, if you prefer to setup your own custom domain for your support URL and would like to use https protocol, you can upload …
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Protect your helpdesk and data with session expiration
Session timeout is a security control mechanism that is in place to limit the length of a user connection to an endpoint before forcing the user to re-authenticate. This control is important especially when working with sensitive data. For example, y…
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Restricting access to your helpdesk with IP Whitelisting
Trakdesk's IP whitelisting lets you add trusted networks and locations so you can limit access to your helpdesk. IP whitelisting can be configured to restrict access to your helpdesk especially if you do not want your agents to login to your helpdesk…
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