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Support Articles Advanced Configurations

Ticket Forms and Custom Fields(4)

  • Customizing your customer and company fields
  • Customizing your ticket types and categories
  • Building your ticket forms
  • Customizing your ticket statuses

Security(3)

  • Setting up an SSL certificate for your custom domain
  • Protect your helpdesk and data with session expiration
  • Restricting access to your helpdesk with IP Whitelisting

Configuring your helpdesk(3)

  • Using trakdesk Web Widget to embed customer support on your website
  • Language codes for Trakdesk supported languages
  • Setting up your helpdesk supported languages

Remote Authentication and Single Sign On(2)

  • Authenticate using Simple (SSO)
  • Active Directory Integration

Managing your customer support portal(1)

  • Customizing your customer support portal

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