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Customizing your customer and company fields
Trakdesk allows you to create custom customer and company fields so you can capture the specific data you need from your customers. You can add an unlimited number of custom fields from several data types such as; input, select dropdown menu, textare…
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Customizing your ticket types and categories
With Trakdesk custom list feature, you can completely customize your helpdesk ticket types and categories for your specific business needs. This allows you to efficiently manage your agents and ticket workflow. It can also be used to build in…
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Building your ticket forms
The ticket form feature in Trakdesk allows you collect and store important information from your customers. Whether it's information about an order or computer, printer or router, you can create custom forms for each of the services you offer to cust…
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Customizing your ticket statuses
The ticket status list is one of the most important ticket properties in your helpdesk as it enables you to define the support process of your team. It also helps you to priorities and manage the lifecycle of a ticket from the time it gets …
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