Anand Lall

Executing macros on tickets

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  1. Login to your helpdesk as an agent. 
  2. Open the ticket that you would like to execute the macro on.
  3. At the Top Right of the page, click on the drop down menu and select Macros.
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  4. Once the macros popup modal has opened, locate the macro that you would like to execute and click on the Execute button.
  5. Learn how you can setup macros in 6 simple steps and get things done faster.

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