Using canned responses when replying to ticketsLast updated
With Trakdesk canned response feature, you can easily add solutions for each commonly asked question and store them as canned responses which will be readily available to you and other agents to be reuse at any time with a single click.
Inserting a canned response
- Login to your helpdesk as an agent.
- Open the ticket that you would like to respond to and click on the Reply icon.
- Once the reply popup has opened, click on the Add Canned Response icon.
- Finally, select the canned response that you would like to insert. Once selected, the canned response body will be interted into the ticket reply message.