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Jim Evans

Setting up a custom SSL certificate for your custom domain

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Every Trakdesk account automatically comes with a wildcard SSL certificate for your default support portal. However, if you prefer to setup your own custom domain for your support URL, you can easily upload your SSL Certificate in your account settings page and we will happily install it for you within 2 business days. Once the process is completed, you can enable the force SSL option so that your data will be transmitted securely via https protocol. 

Setting up your SSL Certificate

  1. Login to you helpdesk as an administrator.
  2. Go to the Admin Page.
  3. Select the Security Settings option.
  4. Click on the Upload SSL button to upload your custom SSL certificate.

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  5. Finally, select your Certificate (.pem) and (.key) files and click on the Upload SSL button to upload your SSL certificate.

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  6. Note: Once your SSL certificate has been uploaded, it will take up to two business days for us to process your request. Once once support team has installed your SSL certificate onto our servers, the Force SSL option will become available. You can then enable this option to force your helpdesk to use https protocol.
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