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Removing the Trakdesk branding from your helpdesk
If you are like most businesses, you may want to customize your customer support portal to reflect your brand. Trakdesk allows you to completely customize your customer support portal with your own layout, colors and functions. You can also remove th…
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Working with Announcements
Whether you have a new upcoming event, a software release or even a scheduled maintenance and needs to inform your customers without sending out thousands of emails, you could simply use the trakdesk announcement feature and publish an announcement i…
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Setting up your business hours
Supporting those customers who often request help at 2:00 am in the morning, or even customers who lives in different countries throughout the world with different time zones can be extremely hard to manage. With Trakdesk business hours, yo…
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Working with multiple brands and products
Your customer support portal is the customer facing identity of your company, and as such, we at Trakdesk have made it a lot easier and convenient for you to manage all of your brands or products under one helpdesk account.With Trakdesk Multi-Brand s…
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Setting up a custom SSL certificate for your custom domain
Every Trakdesk account automatically comes with a wildcard SSL certificate for your default support portal. However, if you prefer to setup your own custom domain for your support URL, you can easily upload your SSL Certificate in your account settin…
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Customize your Helpdesk Support Portal to reflect your brand
Trakdesk allows you to completely customize and rebrand the look and feel of your helpdesk support portal with your own custom logo, favicon. You can also customize your helpdesk support portal header, footer, colors, fonts, text size, buttons, theme…
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Setup a custom domain for your support portal
When you signup for your Trakdesk helpdesk account, the URL for your helpdesk support portal is a trakdesk subdomain, Example: mycompany.trakdesk.com. However, at some point you may want to use your own domain for your helpdesk support portal, like: …
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Create Mesmerising themes and impress your customers
Bring your creativeness and design to your customer support portal. Running on the powerful Liquid template engine, you can completely modify any of your customer support portal pages, adding your own CSS, Javascript and HTML codes.Trakdesk allows yo…
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