The Box app integration lets your support agents attach files directly from their Box account to tickets and knowledge bases articles in your helpdesk.
Setting up Box app
- Login to your helpdesk as an administrator.
- Go to the Admin Page.
- Select the Integrations option.
- Click on the Marketplace button, there you will find all apps that are current available to you.
- Hover the Box app and click on the view option.
- Once the popup modal has opened. Review the app information and click on the Install App button to install the app.
- After the app has been successfully installed, you will be redirected to the configuration page.
- If you do not have a Box API key, you can get one from the Box Developers Page
- Once on the Box Developers page, click on the Lets get started button.
- Enter a name for the app, then click on the Create Application button.
- Finally, scroll all the way down on the page and copy the API key and paste it in your Trakdesk Box app configuration page.